Exploring agent-based chatbots: a systematic literature review

Abstract In the last decade, conversational agents have been developed and adopted in several application domains, including education, healthcare, finance, tourism. Nevertheless, chatbots still need to address limitations challenges, especially regarding personalization, limited knowledge-sharing capabilities, multi-domain campaign support, real-time monitoring, or integration of chatbot communities. To cope with these limitations, many approaches based on multi-agent systems models technologies proposed literature, opening new research directions this context. better understand current panorama different technology solutions employing agent-based methods, Systematic Literature Review investigates end-users, requirements, objectives, readiness levels, designs, strengths, future challenges found scope. The results review are intended provide researchers, software engineers, innovators a complete overview state art discussion open challenges.